Refund policy

Effective Date: February 1st, 2024

1. Overview

At Focais, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. This Return Policy outlines our procedures for returns, exchanges, and refunds. By purchasing from focais.com, you agree to the terms outlined below.

2. Returns

  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the delivery date.

  • Non-Returnable Items: Certain items are not eligible for return, including:

    • Downloadable software products.
    • Gift cards.
    • Items marked as final sale.
    • Customized or personalized products.
    • Perishable goods (such as food or flowers).

  • Return Process:

    1. Initiate a Return: Contact us at contact@focais.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.
    2. Return Shipping: You are responsible for paying the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
    3. Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your return.

3. Exchanges

  • Exchange Eligibility: If you need to exchange an item for a different size, color, or variant, please contact us at contact@focais.com. Exchanges are subject to product availability.

  • Exchange Process: If the item is eligible for exchange, follow the return process outlined above. Once we receive the returned item, we will process the exchange and ship the new item to you.

4. Refunds

  • Refund Eligibility: If your return is approved, we will process a refund to your original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your payment provider.

  • Partial Refunds: In certain situations, only partial refunds may be granted, such as:

    • Items that are returned more than 30 days after delivery.
    • Items that show signs of use or are not in their original condition.
    • Items with missing or damaged parts not due to our error.

  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.

5. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.

  • Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at contact@focais.com.

6. Damaged or Defective Items

  • Reporting Issues: If you receive an item that is damaged or defective, please contact us immediately at contact@focais.com with your order number, photos of the damage or defect, and any other relevant details.

  • Resolution: We will work with you to resolve the issue, either by providing a replacement, issuing a refund, or offering another suitable solution.

7. Return Shipping Address

When returning an item, please send it to the following address:

Focais Returns Department
12220 N. MacArthur Blvd 
Ste F #788 
Oklahoma City, OK  73162

8. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Focais
Email: contact@focais.com