Shipping policy

Effective Date: February 1st, 2024

1. General Information

At Focais, we are committed to providing a seamless and reliable shipping experience. Please read this Shipping Policy carefully to understand our shipping practices and procedures. By purchasing from focais.com, you agree to the terms outlined below.

2. Shipping Destinations

  • Domestic Shipping: We ship to all addresses within the United States. Orders will be delivered via our selected courier partners.

  • International Shipping: We offer international shipping to select countries. If your country is not listed during checkout, please contact us at contact@focais.com for further assistance.

3. Processing Time

  • Order Processing: Focais strives to process all orders within 1 to 3 business days of receipt. However, all orders are fulfilled in the order they are received, and no guarantee is made regarding processing or shipping times. You will receive another notification when your order has shipped.

  • Order Delays: Focais is not responsible for delays caused by the shipping carrier, customs clearance, or other factors beyond our control. Once an order has been handed off to the carrier, Focais assumes no responsibility for loss, damage, or delays in transit. If an order is marked as "delivered" by the carrier but is not received by the customer, Focais is not liable for replacement or refund..

4. Shipping Rates and Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout. The rates may vary based on your location, order size, and the shipping method selected.

  • Delivery Estimates:

    • Domestic Orders: Typically, delivery takes 5-12 business days from the date of shipment.
    • International Orders: Delivery times vary depending on the destination country and the chosen shipping method, typically ranging from 7-21 business days.

Please note that delivery times are estimates and may be extended due to factors beyond our control, such as customs processing or carrier delays.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your package. You can also log in to your account on focais.com to view the status of your order.

  • Tracking Updates: It may take 24-48 hours for tracking information to become available after your order is shipped.

6. Customs, Duties, and Taxes

  • International Orders: Orders shipped outside of [Your Country] may be subject to import duties, taxes, and customs fees, which are levied by the destination country. These charges are the responsibility of the recipient and are not included in the total purchase price at checkout.

  • Customs Delays: International shipments may be delayed by customs clearance processes, which are beyond our control. Focais is not responsible for any delays caused by customs.

7. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address during checkout.

  • Restricted Items: Certain products may be restricted from shipping to specific destinations due to local regulations. If your order includes a restricted item, we will notify you and provide alternative options if possible.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us at contact@focais.com. We will work with the courier to locate your package and resolve the issue.

  • Damaged Packages: If your order arrives damaged, please contact us immediately with your order number, photos of the damaged package, and any other relevant details. We will assist you with a replacement or refund, depending on the circumstances.

9. Returns and Exchanges

Please refer to our Return Policy for detailed information on returning or exchanging items purchased from focais.com.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Focais
Email: contact@focais.com